Comfortable and not pressured
We weren’t actively looking but wanted to see a color a friend had described. However, we saw a color we liked and soon Matt Fagenbaum came to greet us and offer us a test drive while he ran the numbers on a deal. When we returned, impressed, he told us what he could do and we were more impressed, so much more that we made the deal. He was very good to work with and, when we picked up the car, very good about going over all the paperwork and also all the features on the car. He was professional, courteous, low-keyed enough to make us feel comfortable and not pressured and a good man to deal with.